system and app requirements

Download the ar:assist mobile apps from the official Google and Apple App Stores. Download and system requirements:

For desktops, use the ar:assist web client. The browser version currently doesn’t support any AR features

network: ports and protocols

ar:assist uses the WebRTC protocols for peer-to-peer video communication. For ar:assist to work correctly, these protocols / ports need to be open in your firewall:

  • TCP: 80, 443
  • UDP: 80, 443
  • UDP: 50000-51000

For best quality experiences, ar:assist video calls are establishing a UDP based peer-to-peer connection. For restricted networks, a TURN server is provided, offering encrypted relay connections over TCP/TLS.

You can also check your overall WebRTC compatibility with the WebRTC Troubleshooter